On the island 12/1-8.The baby back ribs were very very good.They know how to do ribs.
Food:
Dessert:
10
-
Presentation:
Environment:
10
8
Service:
Toilets:
10
10
Childfriendly:
Wheelchair:
-
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Reviewed By
Ronny, posted on
Jul 14, 2009
Definatley one of the island's worse restaurants at this moment. I remember 10 years ago when Tony Romas WAS "THE PLACE" for Ribs. I was so eagered to go there in my last vacation and ended up with the biggest dissapointment. The Service (as almost eveyone else experienced) was terrible. Long waiting times when the restaurant is almost empty, wrong orders, I asked for an extra spoon and after 15 minutes I had to get it myself. When it comes to the food, the standards whent WAY too low. To start I got a bread with what I still dont know if it was supposed to be garlic butter or normal;in any case the butter was tasteless and the bread ,well, I had to ask for a new one since the one I got was good to break car windows. Then the food came... The sideorders were wrong, the "baby back ribs" were very very dry and the sauce covering the ribs was almost dried out aswell. So I will not be visitng,neither recomend Tony Romas for a good while... Pitty.
Food:
Dessert:
1
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Presentation:
Environment:
3
1
Service:
Toilets:
1
2
Childfriendly:
Wheelchair:
-
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Reviewed By
JIM FROM LAWRENCE, posted on
Dec 8, 2008
WIFE AND I GO HERE EVERY TIME WE ARE IN ARUBA. HAVE ALWAYS BEEN VERY SATISFIED WITH THE QUALITY OF THE MEAL. THE SERVICE IS ALWAYS SOMETHING TO COMPLAIN ABOUT. ONCE SEATED, YOU SEEM TO WAIT FOREVER TO GET YOUR ORDER TAKEN AND TO GET THE MEAL. THE OVERALL EXPERIENCE IS GOOD AND WE WOULD GO BACK AGAIN. THE DRINKS CANNOT BE BEAT, THE BEST ANYWHERE.
Food:
Dessert:
10
10
Presentation:
Environment:
8
8
Service:
Toilets:
4
9
Childfriendly:
Wheelchair:
-
-
Reviewed By
Jim M., posted on
Jul 30, 2008
Our family (6) booked an early reservation because we had two children, ages 4 and 6, with our party. We arrived at 5:15pm for a 5:30 reservation. Despite only a party of 3 in the restaurant, we waited about 10 minutes for anyone to come meet us. So, seated by 5:25, we thought we would have a service person fairly soon. We were wrong, I had to go the bar to ask the barman to please get us a waiter/waitress. A waitress came at 5:50. Our food came at 6:30. I know "island time" if known for not hurrying, nevertheless, this wait was unacceptable. The waitress did not write down my daughter's order correctly, omitting one of the items and adding another as a substitute. When we pointed this out, she simply removed the extra order from the plate with her hands and went to the kitchen to get the omitted item. There were so many things wrong with this experience that I must believe (want to believe) that the Tony Romas corporate headquarters has absolutely no knowledge of this particular restaurant's damaging public relations image. Both food and service could have been omitted from our wonderful experiences of Aruba.
Food:
Dessert:
6
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Presentation:
Environment:
5
7
Service:
Toilets:
2
8
Childfriendly:
Wheelchair:
8
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Reviewed By
Mick, posted on
Mar 2, 2008
We, 6 of us went 5:30pm on Feb,2008. Went early to eat before doing some shopping and to see the water show. We were quickly sat. Only a few people were there at 5:30 Took 10-12 minutes for a server to come to the table to take our beverage order. Spent more time sitting, waiting and wondering if we were ever going to have a service come back and take our food order. By now more people were coming in and other tables were filling up and still no service for us. Finaly a girl, speaking little english came and took our food order.We had to repeat our food order to her and then 1 ordered was not right. When ordering we requested separate bills. They brought one small basket of bread for 6 people. Took 1 1/2 hours for 5 of our group's food to come out. They lost my order so I sat and watched everybody else eat. Finally my food came out..cold. I only had time to eat 1/3 when everybody in our group was ready to go and asking for the bills..a bill came after we had asked for separate bills. So there we were trying to figure what each was to pay. I asked and waited for a go-box since I have no time to finish eating. At 7:20 we left and without go-box. Worst meal and worst service
Food:
Dessert:
2
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Presentation:
Environment:
2
3
Service:
Toilets:
1
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Childfriendly:
Wheelchair:
6
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Reviewed By
Roger , posted on
Jan 13, 2008
Ate here at the kids request for our last night in Aruba. Food was OK (ribs were good, onion brick is VERY overrated). Kids meal is great deal (ribs and fries for $9.95 with dessert!). The ribs were good, but nothing too special, and the restaurant was out of several dishes and desserts.
Food:
Dessert:
8
6
Presentation:
Environment:
6
5
Service:
Toilets:
5
6
Childfriendly:
Wheelchair:
10
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Reviewed By
Manish, posted on
Jun 26, 2007
I used to love this restaurant until recently. It took them an hour and half to bring our food and when we got our meals, it was very cold. When we complained to the waitres about the service, the excuse was that the kitchen had some problems, however, everyone around us who came later got their meals before us! Very hard to believe their problems. Finally, when we complained to the manager, it was as if we were talking to a wall. Nothing was done about our meals! We paid and we left! Never again will we visit this restaurant again!
Food:
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1
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Environment:
1
1
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1
4
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-
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Reviewed By
Doctor Linda, posted on
Jan 19, 2007
We have never been disappointed with a meal at Tony Romas and we go there at least once each year when we visit Aruba. It is nice to have a restaurant you can depend on for a wonderful meal.
Food:
Dessert:
9
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Presentation:
Environment:
8
8
Service:
Toilets:
9
8
Childfriendly:
Wheelchair:
-
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Reviewed By
sw, posted on
Nov 26, 2006
The garden seating was wonderful. They just finished planting grass and palms all over. The food was outstanding and very reasonable. We were able to walk there from our hotel. Located accross from the holiday in. Nice to have good casual dependable dining
Food:
Dessert:
10
9
Presentation:
Environment:
10
10
Service:
Toilets:
10
-
Childfriendly:
Wheelchair:
9
9
Reviewed By
JLN, posted on
Nov 22, 2006
Tony Roma's like so many of the local restaurants really lacks in customer service. There is no rithym to the service. Once at lunch with only 4 other tables it took 17 minutes just to process the check. On another occaison we called ahead for a dinner order and arrived 20 minutes later to pick up and still had to wait almost an hour total.
If you like food imported from where ever thawed out and served slowly then this is your place. Why do they need to try? they will only probably see you just once.
Also what your check, they recently allowed the employees to randomly add a surcharge of 15% to any check at the downtown location because they were closing.
At the Highrise location they are slow and there are about 3 good staff members and they do their best considering the management and other staff issues.
